Placing My Order

  • Can I mix different media types in the same order?

    Not at this time. We can only transfer one media type per DVD. For example, slides and videotapes cannot be transferred to the same DVD. If you have more than one media type, place each order separate...

  • What is the service time?

    The transfer service takes about 3 weeks from the day orders are received. During the Christmas season and other holidays, we typically experience heavier order volume, which can result in longer ser...

  • Can I mix different media formats of the same type?

    Yes, different videotape formats (i.e. VHS, miniDV) may be combined in the same videotape-to-DVD order. Different movie reel formats (i.e. 8mm, Super 8) may also be combined in the same film-to-DVD o...

  • Will my original materials be returned?

    Absolutely! The media and reels or containers will be returned with your completed order. Note: Movie film will be cleaned and spliced onto new 400 ft., 7-inch plastic reels supplied by Walmart. Your...

  • Where can I place my order?

    There are two ways to order: - Orders can be placed at any Walmart Photo Center in the USA! Use the Walmart Store Locator to find the locations closest to you. Once your order is completed then it is...

  • Can I place an order over the phone?

    Not at this time. Two methods are available to place your orders: Drop-off orders can be placed at any Walmart Photo Center in the USA. Or you can place mail-in orders online instead, before you...

  • The store is listed on the Store Locator, but the employee does not know about the service. What should I do?

    While we strive to educate the stores about the service, there is a chance that not every employee of all 27,000 participating stores will be trained to accept DVD transfer orders properly. For a smo...

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